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American Telecom
American Telecom, a Full Service Cellular and Paging Superstore based in San Jose, California, featuring the world's largest and most up to date wireless accessory line, is committed to providing their customers with not only the widest choice of cellular accessories available but with the customer support that makes your purchasing experience a secure and pleasant one.
In order for American Telecom to provide the customer support necessary, they needed to look for an alternative to searching for hard copy customer files in bankers’ boxes. American Telecom decided that implementing a searchable electronic customer database was the way to go. The requirements were, that information should be readily and instantly available to the employees. By doing so this would allow the employees to concentrate on the business at hand while increasing revenues.
After a lengthy search on the internet, American Telecom arrived at the Kovatec Web site and began searching through our pages and discovered our ASPPlus document management utility service.
True to the nature of our business, all negotiations went through the internet and telephone. In no time an on line demo was set up with American Telecom's own documents and indexing structure. A solution was created and American Telecom began shipping their back file customer documents to Kovatec in Ottawa, Canada, to be scanned and converted to pdf format.
Kovatec then indexed and archived the pdf files into a searchable database. Documents and database are hosted at our secure facility in Ottawa. American Telecom doesn't have to worry about back up, upgrades and security anymore. And the documents are available in a split second.
